I have already installed HP Integrated bluetooth 2. Please help me to resolve this issue. This thread is locked.
You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Azam K. Specifically, many users who upgraded from the older OS to Windows 10 have found that the system can not recognize their Bluetooth devices. Many people use Bluetooth technology on a daily basis.
As for those users, they cannot go on through their daily tasks without using peripherals connected by Bluetooth. However, what if Bluetooth does not discover devices?
Before we discuss how to fix the Bluetooth not recognizing devices issue on Windows 10, it is best that we discuss scenarios related to the problem.
This way, you will get a better understanding of how to deal with it. If your Bluetooth does not seem to discover your devices, then it is likely that the problem has something to do with your drivers. To fix this issue, we recommend reinstalling your Bluetooth drivers by following the steps below:. Ideally, removing your Bluetooth device and reinstalling the drivers should resolve the issue. However, to ensure that you have the right drivers and to prevent other potential problems from happening, we recommend using the official drivers that the manufacturer provides.
You can go to their website, then look for the latest drivers for your Bluetooth adapter. Make sure you find the one compatible with your system. Otherwise, you might cause instability issues because of installing the wrong drivers.
If you do not have the patience and tech skills to update your drivers manually, we recommend using Auslogics Driver Updater instead. Once the scan is complete, it will look for the latest, manufacturer-recommended drivers for your computer. The best part is, this program will take care of all your driver-related issues—not just the one which caused the Bluetooth problem. Auslogics Driver Updater diagnoses driver issues and lets you update old drivers all at once or one at a time to get your PC running smoother.
One of the great things about Windows 10 is it has built-in troubleshooters designed to repair common problems in the operating system. So, if you want to fix the Bluetooth not recognizing devices issue on Windows 10, it is advisable for you to use the Hardware and Devices troubleshooter. You can do that by following these instructions:. Make sure airplane mode is off: Select the Network icon on the right side of the taskbar, then make sure the Airplane mode quick setting is turned off.
Turn Bluetooth on and off: Select Start , then type settings. Turn off Bluetooth , wait a few seconds, then turn it back on. Remove the Bluetooth device, then add it again: Select Start , then enter settings. To learn more about pairing your Bluetooth device again, see Connect a Bluetooth device. Select Start , then enter settings. Next to Bluetooth , select Run and follow the instructions. Open Troubleshoot settings. If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an earlier version of Windows.
To automatically check for driver updates:. Select Search on the taskbar, search for Device Manager , and then select Device Manager from the list of results. Follow the steps, then select Close. Important: An outdated or incompatible driver is one of the most common causes of Bluetooth connection problems.
Go to your PC manufacturer's website and download the latest driver. Then do one of the following:. If you downloaded an executable. That should be all you need to do. If you downloaded individual files, and at least one file has an. Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Select Browse , select the location where the driver files are stored, and then select OK. Select Next , and follow the steps to install the driver.
When the installation is finished, select Close. If you don't see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter, and then trigger an automatic reinstall. Here's how:. Select Search on the taskbar, enter device manager , then select Device Manager from the results.
In Device Manager, select Bluetooth. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.
Note: You may need to contact your PC or other hardware manufacturer to get the latest drivers for your Bluetooth adapter.
If these steps don't fix your Bluetooth problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem. Include details about what you were doing or specific steps you were taking when the problem occurred.
For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this info.
Open Feedback Hub. Note: If your school or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Check with your IT support person.
If you can turn on Bluetooth but having problems pairing or using a Bluetooth accessory, try the following steps to try to fix common problems with Bluetooth accessories.
You should also check your Bluetooth device manufacturer's website—especially if you have other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps. Try to remove the device, then pair it again. Your device might be paired, but not connected—Bluetooth keyboards, mice, and pens connect only when necessary. To remove a Bluetooth device, select the Start button, then enter settings.
After that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device. Make sure the audio is playing through the Bluetooth device.
Select Choose where to play sound then select the Bluetooth device.
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