Need Windows 11 help? Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. We would like to share some of the most frequently asked questions about Instant Ink. All forum topics Previous Topic Next Topic. New member. Message 1 of 3. Is it a USB or a wireless connection? Is the operating system windows or Mac?
What version of the operating system is associated with the computer? For now, try these steps: If the OS is Windows, then uninstall the printer software and reinstall it by following these steps: In Windows, search for and open Programs and Features. Select your HP printer. Select Uninstall. In Windows, search for and open Devices and Printers.
If you see it listed, right-click on it and choose " Delete" or "Remove Device. Type printui. Click on Drivers tab. Look for HP Printer drive r. If you see it click on it and click Remove at the bottom. Select OK. Remove all instances of the same.
Click Install when prompted. Macs will automatically detect your printer and determine whether or not it needs to be updated; if you've never installed the printer on your Mac, you will receive the update prompt. Follow the on-screen prompts. Click through the printer's installation steps to install the latest software and drivers on your Mac.
When the process is complete, you'll be able to use your printer. Method 3. Consult your printer's manual. The manual may have a section with instructions specific to your printer model regarding what you can do to install your printer without the software. If this is the case, follow those instructions to find and download your printer's software.
Go to the printer manufacturer's website. Click the Printers tab. Each manufacturer website will vary in appearance, so you may have to poke around for this option at the top of the page.
Search for your printer model. Either scroll through available models, or type your printer model's name into a search bar if applicable. Look for a "Software" download link. You may have to re-enter your printer model in a search bar to find software here as well. Some websites place the Download Software link in very small text at the bottom of the page. Click the download link for your printer's software. Doing so should prompt the software to begin downloading to your computer.
Wait for your printer's software to download. This can take anywhere from a few seconds to a few minutes. If prompted, select a save location first. Unzip the software's folder if you're on Windows. Simply double-click the folder, double-click the setup file, click OK when prompted, choose a location, and click Extract Here Mac users can simply double-click the folder to open it.
If your software downloaded in one unzipped setup file, skip this step. Double-click the software setup file. On Windows computers, you'll first have to open the new unzipped folder and then double-click the EXE file in it.
Mac users can simply double-click the setup file most likely a DMG file to run it. Follow the on-screen instructions. What you see after double-clicking the software setup file will vary depending on your operating system and your printer in general, so just follow the on-screen prompts until the installation is complete.
Try to connect to your printer. If your printer has a USB cable, connect it to your computer to see if your computer now recognizes your printer. If the printer connects via Wi-Fi only, make sure that both the printer and your computer are connected to the Internet. You should now be able to access your printer. Did you know you can get answers researched by wikiHow Staff? Unlock staff-researched answers by supporting wikiHow. Not Helpful 0 Helpful 2. Already have an HP account?
Select from the products you own. To contact support, select from your products. Examples of where to find your product name. Or select your product from popular printers. Need help finding a serial number? Try a keyboard command. Locate your product's information label.
Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label.
0コメント