Traditional text procedures do not serve your QMS well. In general, they are long, confusing, unable to show parallel processes, unavailable in binders , and require strong reading comprehension and retention skills. These issues are magnified in companies that must also contend with language and cultural differences. Process Maps play on the strength of the brain to recognize and recall patterns. They take a very complex system and make it a simple step-by-step operation that is visually intuitive.
Inconsistencies and open loop processes are easily identified when placed in a graphical model. The Process Maps are then easily modified and used to train people quickly. Watch a free demo. Use this template to capture processes in great detail. Use this supply chain process map template to visually document your manufacturing process in order to optimize the entire operation.
Specify key details related to the supply chain, such as suppliers, raw materials, manufacturing steps, the QA process, packaging, and storage and shipping logistics. Gain quick insights into your current practices and identify areas for improvement with this customizable process map template available in Excel, Word, and PDF formats.
Excel Word PDF. Use this template to capture and visualize your sales process requirements from initial marketing campaigns to lead follow-up. Lead generation starts with gaining insight into current sales cycle practices and identifying improvements that will yield increased revenue. The standards provide guidance and tools for organisations who want to ensure that their products and services consistently meet customers' requirements , and that quality is consistently improved.
ISO is the standard that sets out the requirements for a quality management system. It helps organisations to be more efficient and improve customer satisfaction. This standard is based on seven quality management principles including a strong customer focus , the motivation and implication of top management, the process approach and continual improvement.
QMP 1 — Customer focus: Meeting — and exceeding — customer needs is the primary focus of quality management. QMP 2 — Leadership : Having a unified direction or mission that comes from strong leadership is essential.
QMP 3 — Engagement of people: Competent, empowered and engaged people at all levels of your organisation. QMP 4 — Process approach : Understanding activities as processes that link together and function as a system. QMP 5 — Improvement: Successful organisations have an ongoing focus on improvement. Process Example: Hiring a Contractor The process for hiring a contractor might start with a request to hire a contractor input , research into selecting the best contractor to hire gathering information about capabilities and collecting quotes , and signing an initial check to perform a job output.
A procedure is a uniform method that outlines how to perform a process , such as how you control your suppliers. It typically contains elements such as:. However, that does not lessen the need for, or effectiveness of, formally specifying procedures.
Procedures are used when there is a definite operation that should be followed on a consistent basis. There may be times when a procedure is not necessary. Procedure Example: Contract Review An example procedure is one that might be important for mission-critical, high liability industries like aerospace, medical devices or automotive could outline a formal process used for communicating with customers and reviewing information from the customer, including customer feedback.
Click the above illustration for an example of how this type of procedure might be constructed using one of our procedure templates. For example, procedures along with your ISO quality manual and required forms often make up the core documentation for the QMS that helps run the system with more conformity, consistency and, predictability. The Store provides a complete set of the required ISO procedures that can be used as a guideline in drafting your specific procedures, an example of which is noted below.
Click to view a Procedure Sample. These specific directives an employee needs to carry out company tasks are work instructions see below. A work instruction will often repeat many of the elements of a procedure to help describe where it fits into the process such as:. But at its core, a work instruction contains the step-by-step detail that is not advantageous to put into a procedure because it requires such a limited scope.
Work Instruction Example: Fabrication A welding-based fabrication assembly set of work instructions might contain step-by-step instructions for completing a final fabrication including cutting, drilling and welding the finished part including inspection, inventory management, etc.
Click on the above drawing for an example of how to construct a work instruction using one of our templates. As noted above, there is no ISO mandate for creating work instructions.
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